Responsible Gaming at tkbk — Your Wellbeing Comes First
Gambling is entertainment. At tkbk, we provide the tools and guidance to help every Bangladeshi player stay in control — always.
Gambling Should Always Be Entertainment
tkbk is an adults-only platform. You must be 21 years of age or older to register and play. Age verification is performed on all accounts.
At tkbk, we believe that gambling — whether that means spinning the reels on your favourite slot, placing a bet on a Bangladesh Tigers cricket match, or enjoying a live casino session — should always be a form of leisure that fits comfortably within your daily life. It should never feel like a financial obligation, an escape from problems, or something you cannot control. That is our core philosophy, and it shapes every responsible gaming feature we build into the platform.
We recognise that for a small number of players, gambling can become problematic. Problem gambling can affect anyone — from Dhaka to Chittagong, Sylhet to Khulna — regardless of income, background, or experience. That is why tkbk provides a full suite of responsible gaming tools to every registered player, free of charge and always accessible from your account settings. You do not need to wait until gambling becomes a problem to use these tools — we encourage all players to set limits from day one.
Your Responsible Gaming Toolkit
Every tkbk account includes the following tools, accessible at any time from your account settings. Use them proactively — you do not need to be experiencing a problem to benefit from limits and reminders.
How to Activate Your Responsible Gaming Tools
Setting up your responsible gaming limits on tkbk takes under two minutes. Here is how to do it from your account on any Android or iOS device.
Warning Signs — When Gambling May Be Becoming a Problem
Most players enjoy gambling as a safe, enjoyable pastime. However, gambling can become a problem for some players. The following warning signs may indicate that gambling is no longer purely entertainment and that it would be a good idea to use the self-exclusion or cooling-off tools, or to seek outside support.
- Gambling with money you cannot afford to lose — using rent, food, or utility money to fund bets.
- Chasing losses — placing larger or more frequent bets to try to win back money you have already lost.
- Gambling is taking priority over work, family, studies, or other responsibilities in your daily life.
- Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce your gambling.
- Concealing your gambling activity from friends or family members, or lying about how much time or money you spend.
- Borrowing money or selling possessions in order to fund gambling sessions.
- Using gambling as a way to escape stress, anxiety, depression, or other personal difficulties.
If any of the above apply to you or someone you know, we strongly encourage you to use the tkbk self-exclusion tool immediately and to contact our support team. You are not alone, and help is available.
Self-Exclusion — When You Need a Longer Break
Self-exclusion is the most powerful tool in your responsible gaming toolkit. When you self-exclude on tkbk, your account is immediately suspended for the period you select. During the self-exclusion period, you will not be able to log in, make deposits, place bets, or access any game on the platform. Your account balance at the time of exclusion will remain available for withdrawal at the end of the exclusion period.
Self-exclusion options on tkbk are: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent. A temporary exclusion cannot be lifted before the exclusion period ends — this is intentional, to protect you from impulsive decisions during a difficult period. A permanent exclusion is irreversible. If you choose permanent self-exclusion, your account cannot be reopened under any circumstances, and tkbk will honour that commitment without exception.
tkbk's self-exclusion system is designed with your wellbeing in mind, not our revenue. We would rather lose a player to responsible self-exclusion than retain them while they are experiencing harm. If you need to exclude, please do so — we will be here when you are ready to return, if you choose to.
To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period, and confirm. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your registered mobile number, and our team will apply the exclusion to your account within one hour.
Deposit Limits — Staying in Control of Your Spending
Deposit limits are the single most effective tool for keeping your gambling within a budget you are comfortable with. tkbk allows you to set a daily deposit limit, a weekly deposit limit, and a monthly deposit limit simultaneously. Once your chosen limit is reached in a given period, no further deposits will be accepted until the period resets — regardless of whether you attempt to deposit via bKash, Nagad, Rocket, Upay, or bank transfer.
Decreasing a deposit limit takes effect immediately. Increasing a deposit limit requires a mandatory 7-day waiting period — this cooling period is there to protect you from making impulsive decisions. We strongly recommend that new players set a deposit limit from the moment they register, before they make their first deposit. Starting with a limit in place is far easier than trying to add one later. Even a generous monthly limit of ৳5,000 or ৳10,000 provides a meaningful safety net.
Age Verification — 21+ Strictly Enforced
tkbk enforces a strict minimum age of 21 for all players. This is not a recommendation — it is a hard requirement. Every new account is required to provide a date of birth at registration, and tkbk carries out age verification checks on accounts before processing withdrawals or in response to any suspicious activity indicators. Players who are found to be under 21 will have their accounts closed immediately, any balance will be forfeited, and where required by law, the matter will be reported to relevant authorities.
If you are a parent or guardian and you believe a minor is accessing tkbk using your device, please contact [email protected] immediately. We will investigate and take appropriate action. We also strongly recommend enabling parental controls and using device-level content filters on any shared device. Protecting minors from gambling is a shared responsibility — we take our part seriously and ask that households do the same.
Getting Help — You Are Not Alone
If you feel that gambling is causing you financial stress, relationship difficulties, or personal harm, please reach out. There is no shame in asking for help, and acting early makes recovery significantly easier. tkbk's support team is available around the clock to assist you in activating responsible gaming tools, processing a self-exclusion, or simply having a conversation about your options.
[email protected]
Remember: using the self-exclusion or cooling-off tools does not mean you have failed. It means you are making a smart, responsible decision. That is exactly the kind of player tkbk is designed to support. Your account and any remaining balance will be kept safe while your exclusion or cooling-off period is active.
tkbk's Commitment to Responsible Gaming
Responsible gaming is not a legal checkbox for tkbk — it is a genuine operational priority. Our platform is built so that every player, from a casual slot player in Dhaka to a cricket betting enthusiast in Sylhet, has access to the same high-quality responsible gaming tools as players on any international platform. We invest in responsible gaming features because we believe a player who gambles safely, within their means, for entertainment, is the kind of long-term community member our platform is built for.
We review our responsible gaming systems regularly and look for ways to make them more effective, more accessible, and easier to use on mobile devices. We train our support team to handle responsible gaming cases with empathy and confidentiality. And we maintain a strict 21+ policy because we believe that gambling, when it is properly age-gated and played responsibly, can be a legitimate and enjoyable leisure activity for adults in Bangladesh.
tkbk pledges: we will always make it easier to set a limit than to remove one. We will always process a self-exclusion request on the same day it is received. We will never send promotional messages to a player who has activated a cooling-off or self-exclusion. We will always put player safety above platform revenue. That is our promise to every tkbk player in Bangladesh.