tkbk Privacy Policy — How We Protect Your Personal Data

Introduction

This Privacy Policy explains how tkbk ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal information when you use the tkbk.bio website and its associated services, including online casino games, sports betting, live casino, crash games, fishing games, and all related promotional programmes. This Policy applies to all registered players and to visitors who browse the tkbk platform without registering an account.

By creating an account on tkbk or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the tkbk platform. We encourage you to read this Policy in full and to contact us at [email protected] if you have any questions.

Our Privacy Commitments

1. Information We Collect

tkbk collects two categories of information: information you provide to us directly when you register and use the platform, and information we collect automatically as you interact with the platform.

2. How We Use Your Information

tkbk uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis to do so.

1. Account administration: to create and maintain your tkbk account, verify your identity, process deposits and withdrawals, calculate and credit winnings, apply bonuses, and communicate account-related notifications to your registered mobile number via SMS.
2. Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct. This includes using automated systems to flag unusual patterns in account behaviour and transaction history.
3. Legal and regulatory compliance: to fulfil our obligations under applicable Bangladeshi and international law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, age verification requirements, and any lawful request from a competent authority or court.
4. Responsible gaming monitoring: to identify patterns in your gaming behaviour that may suggest problem gambling, and to make the responsible gaming tools (deposit limits, session timers, self-exclusion) available and effective for you.
5. Platform improvement: to analyse aggregated, anonymised data about how players use the platform so that we can improve game selection, payment processing speed, mobile performance on Bangladeshi networks, and overall user experience.
6. Service communications: to send you essential service notifications (e.g. deposit confirmation, withdrawal status, security alerts, changes to these Terms or this Privacy Policy) via SMS to your registered mobile number. We do not send unsolicited marketing messages without your prior consent.

3. Legal Basis for Processing

tkbk processes your personal data only where a lawful basis exists. The primary legal bases on which we rely are as follows.

Much of the data we process is necessary to perform the contract between you and tkbk — i.e., to operate your account, process your bets, calculate your winnings, and process your deposits and withdrawals. Without this processing, tkbk cannot provide its services to you.

Certain processing activities — principally KYC identity verification, AML transaction monitoring, and the retention of financial records — are carried out because tkbk is legally required to do so under applicable law. We cannot waive these obligations at a player's request.

Where we rely on legitimate interests as a legal basis — for example, for fraud detection, security monitoring, and platform improvement analytics — we have assessed that our interests are not overridden by your rights and freedoms. You may object to processing carried out on this basis by contacting [email protected].

4. Sharing Your Information

tkbk does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

1. Payment processors: to process your bKash, Nagad, Rocket, Upay, or bank transfers, we share the minimum necessary transaction data with the relevant payment service provider. This sharing is essential to completing your financial transactions on the platform. We do not store your full mobile banking PIN or bank account credentials.
2. Game providers: when you play a game powered by a third-party provider (such as Evolution Gaming, Pragmatic Play, Spribe, or Ezugi), your player ID, bet amounts, and game session data are shared with that provider to operate the game correctly. These providers act as data processors on tkbk's behalf and are contractually bound to process your data only for the purpose of delivering the game.
3. KYC and identity verification providers: to complete the identity verification process, tkbk may share your submitted KYC documents with a third-party identity verification service. These services are bound by strict data processing agreements and may not use your data for any purpose other than verifying your identity for tkbk.
4. Law enforcement and regulatory authorities: tkbk will disclose your personal data to competent law enforcement authorities, financial intelligence units, or courts in Bangladesh or elsewhere when required to do so by applicable law, court order, or a binding regulatory request. We will notify you of such disclosures where we are legally permitted to do so.

5. Payment Data and Mobile Money

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer, tkbk records the transaction reference number, the amount, the date and time, and the partial mobile number or account identifier associated with the transaction. This is the minimum data required to reconcile your account balance, resolve transaction disputes, and satisfy our AML record-keeping obligations.

tkbk does not store your full mobile banking PIN, your full bank account number, or any payment credential that would allow tkbk or a third party to initiate a transaction from your mobile money account without your active participation. All payment sessions are initiated by you and are completed directly with your mobile money provider. tkbk acts only as the recipient of the confirmed transaction notification.

6. Cookies and Tracking Technologies

tkbk uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us keep your session active, remember your preferences, and understand how the platform is used so we can improve it.

These cookies are strictly necessary for the platform to function. They maintain your login session, keep your account secure during a session, and enable core features such as your account balance display and game loading. You cannot opt out of essential cookies while using the platform, as the platform cannot function without them.

We use analytics cookies to collect aggregated, anonymised data about how players navigate the platform — for example, which pages are visited most frequently, how long sessions typically last, and which games are most popular among players in Dhaka, Chittagong, Sylhet, Khulna, and other Bangladeshi cities. This data is used solely to improve the platform and is never linked back to your individual account. You may disable analytics cookies via your browser settings without affecting the core functionality of the platform.

tkbk does not use advertising or retargeting cookies. We do not place cookies on your device on behalf of any advertising network, and we do not allow third-party advertisers to place tracking cookies through our platform. Your browsing activity on tkbk is not used to serve you targeted advertisements on other websites or apps.

7. Data Retention

tkbk retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Financial transaction records, KYC documents, and AML monitoring records are retained for a minimum of five years following account closure, in accordance with standard financial services record-keeping requirements. After the applicable retention period has expired, your personal data is securely deleted or anonymised.

If you request deletion of your account, tkbk will delete or anonymise your personal data that is not subject to a legal retention obligation within 30 days of receiving your verified deletion request. Data that is subject to a legal retention obligation will be retained for the minimum period required by law and then deleted. During the retention period, retained data will not be used for any operational or marketing purpose — it will be held in a restricted archive solely for legal compliance.

8. Your Rights Over Your Personal Data

As a tkbk player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and your registered mobile number.

1. Right of access: you have the right to request a copy of all personal data tkbk holds about you. We will provide this within 30 days of a verified request, in a readable electronic format.
2. Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account settings, or by contacting support.
3. Right of erasure: you have the right to request that tkbk delete your personal data, subject to our legal retention obligations. A valid erasure request will result in your account being closed and your data being deleted or anonymised within 30 days, except for data we are legally required to retain.
4. Right to restrict processing: in certain circumstances, you have the right to request that tkbk restrict the processing of your personal data — for example, if you contest the accuracy of data we hold, or if you have objected to processing based on legitimate interests and that objection is pending review.
5. Right to data portability: you have the right to receive the personal data you have provided to tkbk in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.

tkbk will respond to all rights requests within 30 days. In complex cases we may extend this to 60 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before acting on a rights request to protect against fraudulent requests.

9. Data Security

tkbk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit which tkbk staff can access personal player data, regular security reviews of our platform and third-party integrations, and SMS OTP two-factor authentication available on all accounts.

While tkbk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, tkbk will notify affected players without undue delay and will take all steps necessary to contain the breach and mitigate its effects. You play an important role in keeping your account secure: use a strong, unique password, enable SMS two-factor authentication, and never share your login credentials with anyone.

10. Children's Privacy

tkbk is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Registration requires a date of birth to be provided, and tkbk verifies age as part of the account registration process. If tkbk discovers that it has collected personal data from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any balance will be forfeited. If you are a parent or guardian and believe your child has registered an account on tkbk, please contact [email protected] immediately.

11. Changes to This Privacy Policy

tkbk reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via SMS to their registered Bangladeshi mobile number. The revised Privacy Policy will take effect from the date of publication. Your continued use of the tkbk platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically. If you disagree with any changes made to this Policy, you must stop using the tkbk platform. You may withdraw your consent to data processing at any time by closing your account and submitting a data deletion request to [email protected], subject to tkbk's legal data retention obligations described in Section 7.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data tkbk holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within two business days.

Please include "Privacy Request" in your message subject and your registered mobile number so we can locate your account and respond efficiently. We do not share your privacy request details with any third party.