tkbk Frequently Asked Questions

tkbk requires a valid government-issued photo ID for KYC — your National Identity Card (NID), passport, or driving licence are all accepted. You must also verify the Bangladeshi mobile number linked to your account via SMS OTP. KYC is required before your first withdrawal and may also be triggered by large transactions or periodic account reviews. Upload clear, well-lit photos of your documents to speed up the approval process.

To reset your tkbk password, tap Forgot Password on the login page and enter your registered Bangladeshi mobile number. tkbk will send a reset code by SMS — enter it on the reset screen and set a new password. If you no longer have access to your registered number, email [email protected] with your account details and a copy of your ID so the team can verify your identity and restore your access securely.

No — each person is permitted to hold exactly one tkbk account. Opening duplicate accounts is a breach of tkbk's Terms and Conditions and can result in all associated accounts being permanently closed with balances forfeited. If you have accidentally created a second account, contact [email protected] immediately so the duplicate can be removed without penalty to your primary account.

To permanently close your tkbk account, email [email protected] with the subject Account Closure Request and include your registered mobile number. Withdraw any remaining balance before submitting the request — funds in a closed account cannot be recovered after the closure is confirmed. If you are closing because gambling has become a problem, the tkbk responsible gaming team may offer self-exclusion as a better alternative before proceeding with permanent closure.

tkbk accepts bKash, Nagad, Rocket, and Upay for mobile banking transactions, plus bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, and Sonali Bank. All transactions are in Bangladeshi Taka (BDT). The available payment options appear at checkout when you initiate a deposit or withdrawal — choose the method linked to your preferred account for the fastest processing.

The minimum deposit on tkbk is ৳200 for all mobile banking methods — bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳500. There is no tkbk-imposed maximum deposit cap, although your mobile banking provider may have its own daily transaction limits. Always check your provider's limits before initiating a large transfer to avoid any part of the payment being declined.

The minimum withdrawal on tkbk is ৳500 for bKash, Nagad, Rocket, and Upay, and ৳1,000 for bank transfers. Withdrawals are sent to the same payment method used for your most recent deposit where possible, to comply with anti-money-laundering policy. Your account must have completed KYC verification before any withdrawal request will be processed by tkbk.

Withdrawals to bKash, Nagad, and Rocket from tkbk are typically processed within 1 to 4 hours during active hours (Bangladesh Standard Time, 9 am to midnight). Requests submitted late at night may be processed by the following morning. Bank transfer withdrawals take 1 to 3 working days depending on the receiving bank. If your withdrawal has not arrived within 24 hours, email [email protected] with your withdrawal reference number.

Yes — tkbk is fully browser-based, so all games run directly in Android Chrome or iOS Safari without any app download or installation required. Open tkbk.bio in your phone's browser, log in, and start playing right away. The site is optimised for Bangladeshi mobile networks and supports all tkbk products including cricket betting, slots, live casino, fishing games, and crash games on both Android and iPhone.

All casino and slot games on tkbk use certified Random Number Generator (RNG) technology, meaning every spin, card deal, and outcome is statistically independent and unpredictable. tkbk's game providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — undergo independent fairness audits. The published Return to Player (RTP) percentage for each game accurately reflects the long-term statistical payout players can expect over time.

Slots on tkbk are digital games powered by an RNG — you spin reels against a computer algorithm with no human dealer involved. Live casino features real human dealers streaming baccarat, roulette, blackjack, and game shows via live video feed. You see the dealer and the table in real time and place bets through an on-screen interface. Live casino provides a more social and immersive experience, while slots offer faster solo gameplay with a far wider variety of themes and bonus features.

Selected slots and table games on tkbk offer a demo or practice mode that lets you try a game without wagering real BDT. Demo mode uses virtual credits, so no real money is at risk. Live casino games and sports betting markets do not have a free-play mode because they involve real dealers and real-time odds. Check each game's page on tkbk to see whether a demo option is available before committing your balance.

The wagering requirement on a tkbk bonus tells you how many times you must wager the bonus amount before bonus-derived winnings can be withdrawn as cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total eligible bets before those funds become withdrawable. The exact rollover for each promotion is clearly stated in its individual bonus terms. Slots typically contribute 100% toward the wagering requirement; live casino games may count at a lower rate.

Yes — all tkbk bonuses carry an expiry period that is stated in the individual bonus terms. Most welcome and deposit match bonuses expire 7 to 30 days after being credited if the wagering requirement has not been completed within that window. Expired bonus funds and any winnings generated solely from expired bonuses are forfeited. Check your account's active bonuses section or email [email protected] if you are unsure when a specific bonus expires.

Whether a bonus can be used on cricket betting depends on the specific promotion. Some tkbk bonuses apply across all game categories including sports markets covering BPL, IPL, and T20 World Cup matches. Others are restricted to slots or casino games only. Always check the list of eligible game categories in the bonus terms for the promotion you have claimed. Sports-specific offers such as BPL season promotions are generally valid only for cricket and sports betting.

The minimum age to register and play on tkbk is 21 years. This policy is strictly enforced — all accounts must provide a date of birth at registration, and age is verified as part of the KYC process. Any account found to belong to a player under 21 is closed immediately and all balances are forfeited. If you are a parent or guardian and believe a minor is accessing tkbk, contact [email protected] right away so the account can be investigated and closed.

To self-exclude on tkbk, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion and pick your exclusion period — options range from 30 days up to permanent. Your account is suspended immediately upon confirmation and cannot be reactivated during the exclusion period. Alternatively, email [email protected] with the subject Self-Exclusion Request and your registered mobile number; the team will apply the exclusion within one hour. Self-exclusion is free and always available.

Yes — tkbk lets every player set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section in Account Settings. Once set, the limit takes effect immediately and no deposits above that amount will be accepted in the chosen period. Reducing a limit applies instantly. Increasing a limit requires a mandatory 7-day waiting period to protect against impulsive decisions. tkbk strongly recommends all new players set a deposit limit before making their very first deposit.